Last Updated: January 24, 2026
Welcome to MbokaSend. These Terms and Conditions ("Terms") govern your use of our website, mobile applications, and money transfer services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.
MbokaSend LLC ("we," "us," or "our") is a money transmission service provider operating in accordance with applicable federal and state regulations in the United States.
To use MbokaSend Services, you must:
To use our Services, you must create an account by providing accurate, current, and complete information including:
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
In compliance with federal and state anti-money laundering (AML) and Know Your Customer (KYC) regulations, we are required to verify your identity before you can send money through our Services. This may include:
We reserve the right to request additional information or documentation at any time to verify your identity or comply with legal obligations.
MbokaSend charges a service fee for each money transfer transaction. The fee structure is as follows:
All fees are clearly disclosed before you confirm your transaction. Additional fees may apply for:
Promotional offers, such as first transfer free, are subject to specific terms and conditions and may be modified or terminated at any time.
To ensure compliance with regulatory requirements and fraud prevention, we impose the following transaction limits:
These limits may be adjusted based on your account verification status, transaction history, and applicable regulations.
We accept the following payment methods:
By providing payment information, you authorize us to charge your selected payment method for the transfer amount plus applicable fees.
We strive to process transfers as quickly as possible:
Delivery times may vary depending on recipient country, local regulations, banking hours, and other factors beyond our control. We are not liable for delays caused by third-party payment processors, banks, or mobile money operators.
You may cancel a transaction only if it is still in "Pending" status. Once a transfer is marked as "Processing" or "Completed," it cannot be cancelled.
To request a cancellation, contact our support team at [email protected] or call +1 (800) MBOKASEND.
Refunds will be processed as follows:
Service fees are non-refundable except in cases where the transfer fails due to our error.
You agree NOT to use MbokaSend Services for:
We reserve the right to suspend or terminate your account immediately if we suspect prohibited use.
MbokaSend is committed to preventing money laundering and terrorism financing. We maintain an AML compliance program that includes:
We may file Suspicious Activity Reports (SARs) with FinCEN if required by law. You will not be notified if a SAR is filed regarding your account.
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy. By using our Services, you consent to our data practices as described in the Privacy Policy.
All content on the MbokaSend website and mobile applications, including text, graphics, logos, icons, images, and software, is the property of MbokaSend LLC or its licensors and is protected by U.S. and international copyright and trademark laws.
You may not reproduce, distribute, modify, or create derivative works from our content without our prior written permission.
OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We do not warrant that our Services will be uninterrupted, error-free, or completely secure. We are not responsible for delays, delivery failures, or losses resulting from circumstances beyond our reasonable control.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MBOKASEND LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF OUR SERVICES.
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS SHALL NOT EXCEED THE AMOUNT OF FEES PAID BY YOU TO MBOKASEND IN THE 12 MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless MbokaSend LLC, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from:
We reserve the right to modify these Terms at any time. We will notify you of material changes by:
Your continued use of our Services after changes are posted constitutes your acceptance of the modified Terms.
We may suspend or terminate your account and access to our Services immediately, without prior notice, if:
You may terminate your account at any time by contacting our support team. Upon termination, any pending transactions will be cancelled and refunded (minus non-refundable fees).
These Terms are governed by the laws of the State of Illinois, United States, without regard to its conflict of law provisions.
Arbitration Agreement: Any dispute arising from these Terms or our Services shall be resolved through binding arbitration in accordance with the American Arbitration Association (AAA) rules, rather than in court. You waive your right to a jury trial.
Class Action Waiver: You agree to resolve disputes with us only on an individual basis and not as part of any class or representative action.
If you have questions about these Terms, please contact us:
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and MbokaSend LLC regarding our Services.
